Shipping times
The estimated delivery time is from 2 to 5 business days. If the order is made between the 9: 00 and 13: 00 h, the output of our warehouse is made on the same day. After that range of hours will be processed the next day. If you need the order to arrive at the 1 day, contact us to offer the amount associated with this urgent shipment.
Products such as Vinoglass and Vinohome have a longer delivery time between 7 and 10 days.
In case of delay of the order due to external conditions the company Cavanova Wine SL will not be considered responsible.
Shipping cost
El shipping is free for the whole peninsula except for the Canary Islands, Ceuta and Melilla. The website does not allow online purchases for these cities but you can contact us and we will quote the shipping costs.
We send to Portugal, Germany, Austria, Belgium, Denmark, France, Italy, Norway, the Netherlands, the United Kingdom and the Balearic Islands. In the purchase process, shipping costs will be added.
IMPORTANT
Bulky product: the delivery of bulky products to flats, houses or buildings with stairs will have an associated cost. If you want the carrier to deliver the order to your door and to get there there is a step or it is a floor, you must request the hiring of a second person from the transport agency since this type of products are palletized and They are lined with wood to avoid damage in transport, so the weight and dimensions are considerable. This cost is borne by the customer. If you do not require another person, you must take into account that the customer assumes the movement from the delivery door to the door of their home.
The product information sheet states that this is a “bulky product”. Please take this information into account, otherwise you will receive your wine cellar at the door of your room or hallway. Please indicate in the order note if you wish to contract this additional service.
All prices carry VAT included.
Express delivery: The prices of the web with free shipping included are marked according to a delivery time of 2 to 5 working days. If you need an urgent order of 1-2 days please write us an email to attclientes@gmail.com to consult with the transport agency the cost for this additional service.
Incidents in transport
The incidents derived from transport have to notify yourself at the maximum term of 24 hours. It is very important to check the status of the order since the transport has been able to damage it. Please, once you receive your product, open it and check that it has not been damaged. If you find a box in poor condition, write it down on the delivery note. When you sign the delivery note you accept the products in the reception status, so you can not claim for transport damages.
Orders will be delivered to the address indicated. In case of having an incorrect address or that has to be sent to another address and the order is on the way, the return costs will be borne by the customer through payment on delivery.
The large wine cellar packaging is reinforced by wood to avoid damage in transport.
Cavanova does everything possible to respect the aforementioned deadlines. In the event that you do not receive a package within the indicated period, we will contact the transport company to investigate the causes of the delay. You must verify when your package arrives that everything is correct and keep the packaging of it at least during 14 days which is the time of return of products purchased on the web.
International deliveries
If you belong to any of the countries in the following list, you can make the online purchase of our products. At the end of the purchase process you must select your country of delivery of the product and the cost of shipping will be added. This cost is calculated according to the volume of all articles on the website www.cavanova.com, except accessories. The areas indicated as Z in each country they are excluded from shipping. Contact attclientes@cavanova.com if you belong to any of these areas Z.
- Germany: Z (25,26,27,18)
- Austria
- Belgium
- Denmark: Z (37, 45, 49, 59, 67, 83, 85, 99)
- France: Z (20)
- Italy Z (04, 07, 09, 23, 25, 30, 47, 57, 58, 71, 80, 90, 91, 92, 98)
- Norway
- Netherlands
- Portugal
- United Kingdom: Z (G4, JE, PO, HS, IM, IV, KA, KW, PA, PH, ZE)
- Sweden: Z (42, 43, 44, 45, 47, 62)
- Switzerland (the company does not pay the taxes applied)
The areas indicated as Z they are excluded from online sales. If you need the product to be delivered to one of the postal codes belonging to Z Contact us.
If you want to buy in any other country or in some of the zones indicated as Z, please write us in the contact form of this page indicating the postal code of the country of destination and product. If you prefer you can send an email to attclientes@cavanova.com or contact us at + 34 951 06 29 68 / 69. In the maximum term of 24-48h we will inform you of the shipping quote for your country.
RETURNS
How to return a product?
Only returns of products in their original condition, with their packaging, accessories and manuals will be accepted. Within a maximum period of 14 days from the day of your home delivery, You can return your product and you will be reimbursed for the full amount deducting the costs of collecting it. After this period no returns are accepted.
To return a product consider that:
Only products that are sent in perfect condition and clean will be accepted.
It is necessary to provide invoice and all the elements such as accessories and manuals that were inside the packaging of the product. Otherwise the full amount can not be refunded.
To manage the return please send us an email to attclientes@cavanova.com indicating the reason in subject "return" and detailing the invoice data or call us at + 34 951 06 29 68 / 69
Important indications: the product must not be used, handled, disassembled and must be returned in the same packaging that received it.
Money back
Once the product is received at our facilities, we will proceed to check its status. If everything is correct, we will proceed to refund the money in the same form of payment in which it was purchased and within a maximum period of 15 days from receipt, deducting the costs of collecting it.
All customized products or made to measure can not be returned according to the law of Guarantees and Returns.